Privacy Policy

Privacy Policy

Coastal Tidewater Senior Empowerment and Advocacy Agency (CTSEAA)

Effective Date: May 12, 2026

At CTSEAA, we are committed to protecting the privacy and dignity of the seniors and families we serve. This policy explains how we handle your information when you interact with our website and services.

1. Information We Collect

We collect information to better serve our community, categorized as follows:

Contact Information: Name, email address, phone number, and mailing address.

Sensitive Information: With your explicit consent, we may collect health-related details or demographic information to determine eligibility for programs like our home repair or food delivery initiatives.

Payment Data: If you donate or pay for services, your financial information (credit card numbers) is processed directly by our secure third-party processors. We do not store your full payment details on our servers.

2. How We Use Your Information

We use your data to:

Respond to inquiries sent to contact@ctsdav.org.

Process donations and issue tax-deductible receipts.

Coordinate advocacy services and community programs.

Ensure our website remains secure and functional.

3. Consent for Sensitive Data

We will only collect or process sensitive personal information (such as health status) with your clear, affirmative consent. You have the right to withdraw this consent at any time.

4. Third-Party Sharing & Payment Security

Service Providers: We share information with trusted vendors who help us operate (e.g., website hosting).

Payment Processors: All financial transactions are handled via PCI-DSS compliant services (such as Stripe or PayPal).

Legal Requirements: We may disclose information if required by Virginia state law or a valid legal request.

No Sale of Data: We do not sell, rent, or trade your personal information to third parties.

5. Data Security & Retention

We use industry-standard SSL encryption to protect data transmitted through our site. Access to sensitive data is restricted to authorized personnel who need it to fulfill their duties. We retain your data only as long as necessary to provide services or meet legal requirements.

6. Your Rights (Virginia Consumer Data Protection Act)

As a Virginia resident, you have the following rights:

To confirm if we are processing your data and to access that data.

To request the correction of inaccuracies.

To request the deletion of your personal data.

To appeal any decision we make regarding your data requests.

7. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Contact Us

For questions, data requests, or to exercise your privacy rights, please reach out to us:

Coastal Tidewater Senior Empowerment and Advocacy Agency

Chesapeake, Virginia

Email: contact@ctsdav.org